KYC Policy of Green Stream Holding Limitada
The Company adheres to and complies with "Know your customer" principles, which aim to prevent financial crime and money laundering through client identification and due diligence.
The Company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a user. We reserve the right to restrict the service, payment, or withdrawal until identity is sufficiently determined, or for any other reason in our sole discretion based on the legal framework.
We take a risk-based approach and perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions. As per the money laundering regulations, we utilize three stages of due diligence checks, depending on the risk, transaction, and customer type.
SDD — simplified due diligence is used in instances of extremely low-risk transactions that do not meet the required thresholds.
CDD — customer due diligence is the standard for due diligence checks, used in most cases for verification and identification.
EDD — Enhanced Due Diligence is used for high-risk customers, large transactions or special cases.
Separately and in addition to the above, when a user makes an aggregate lifetime total of deposits exceeding EUR 2,000 or requests a withdrawal of any amount, attempts to or completes a transaction that is deemed suspicious, then it is compulsory for them to complete the full KYC process.
During this process, the user will have to input some basic details about themselves and then upload:
1) A copy of Government Issued Photo ID (in some cases front and back depending on the ID document).
2) A selfie of themselves holding the ID document.
3) A bank statement / Utility Bill.
Guideline for the "KYC Process"
1) Proof of ID
a. Signature is there.
b. Country is not one of the following Restricted Countries: Austria, France and its territories, Germany, Netherlands and its territories, Spain, Union of Comoros, United Kingdom, USA and its territories, All FATF Blacklisted countries, any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.
c. Full Name matches client's name.
d. Document does not expire in the next 3 months.
e. Owner is over 18 years of age.
2) Proof of Residence
a. Bank Statement or Utility Bill.
b. Country is not one of the following Restricted Countries: Austria, France and its territories, Germany, Netherlands and its territories, Spain, Union of Comoros, United Kingdom, USA and its territories, All FATF Blacklisted countries, any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.
c. Full Name matches client's name and is the same as in proof of ID.
d. Date of Issue: In the last 3 months.
3) Selfie with ID
a. Holder is the same as in the ID document above.
b. ID document is the same as in "1". Make sure photo/ID number is the same.
Obligations
Due diligence (DD): Company's customers should be subject to a DD process and record keeping.
Anonymous Accounts: Anonymous or nominal account records are not permitted. Any existing anonymous accounts or accounts believed to be 'nom de plume' or that have inconsistent identification should be subject to appropriate due diligence to establish the identity and bona fides of the account holder at an early opportunity. In case it is impossible to determine identity of the account holder, the account shall be closed, winnings cancelled, and deposits paid out to the account from where they have been received or withheld in case return of the deposits turns out to be impossible or costly.
Duplicate/Multiple Accounts: Many customers wish to operate parallel accounts to segregate their gambling spend. Notwithstanding this activity, the Company shall identify and associate 'linked' accounts that may belong or be under the control of the same person. Company shall be entitled to cancel additional accounts or accounts of the player in question, cancel winnings thus gained and return deposits to the owner of the account.
Politically Exposed Persons (PEP): Company must respond to any attempt to gamble by any person qualifying as Politically Exposed Person, i.e. any person holding significant public office (or who has held it at any time in the preceding year), having access to public funds or in a position of influence. PEPs include the readily identifiable family and associates of such persons. A risk-based approach should be applied based on the value and scale of gambling and the location of such customer. The questionnaires shall include questions identifying PEPs.
The Company reserves the exclusive right to unilaterally decline any clients' application and/or terminate further provision of services without any statements or explanations to the client in case of breach of KYC policy.
Notes on the "KYC Process"
1) When the KYC process is unsuccessful then the reason is documented, and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
2) Once all proper documents are in our possession then the account gets approved.
